Customer Care

                                                        Returns & Refund Policy

Updated: July 2026

Thank you for shopping with Life Journey Store. We work with trusted suppliers, to offer a wide range of products. Because many items are shipped directly from our suppliers, our return and refund process may differ from traditional retail stores.
 

Returns

We accept returns on eligible items within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.

• The item must be returned in its original packaging whenever possible.

• You must provide proof of purchase (order number or receipt).

Certain products cannot be returned, including:

• Personalized or custom-made items.

• Gift cards.

• Clearance or final sale items (where indicated).
   

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging.

We will work with our supplier to resolve the issue and may offer a replacement, refund, or other appropriate solution.

Return Shipping

Unless the item is defective, damaged, or sent in error, customers are responsible for return shipping costs.

Because products may ship directly from different suppliers, return addresses vary. Please do not return any item without contacting us first, as returns sent to the wrong address may not be processed.

Refunds

Once your returned item has been received and inspected by the supplier, we will notify you of the outcome.

If approved:

• Refunds will be issued to your original payment method.

• Processing typically takes 5–10 business days, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error or a defective product.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and must follow the return process if eligible.

Non-Delivery

If your order has not arrived within the estimated delivery timeframe, please contact us. We will investigate with the shipping carrier and supplier before issuing a replacement or refund when appropriate.

Supplier-Specific Policies

Some products sold by Life Journey Store are fulfilled by independent suppliers. Supplier-specific return requirements may apply to certain products. Where applicable, these requirements will be followed in addition to any consumer rights provided under applicable law.

Contact Us

If you have any questions about our Returns & Refund Policy, please contact us on the form below:

We aim to respond to all customer inquiries within 1–2 business days.